Privacy Policy

CrowdMate

Last updated: December 20, 2024

1. Introduction

CrowdMate ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application CrowdMate (the "App").

This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller

ClairAI SASU
122 rue Amelot
75011 Paris, France
Email: support@crowdmate.app

3. Information We Collect

3.1 Information You Provide

Account Information: When you create an account, we collect your email address and username.
Profile Information: Name, profile picture, and other information you choose to add to your profile.
Concert Data: Information about concerts you attend, mark as interested, or search for.
User-Generated Content: Reviews, ratings, comments, and other content you create within the App.

3.2 Automatically Collected Information

Device Information: Device type, operating system version, unique device identifiers.
Usage Data: How you interact with the App, features used, pages viewed, and other analytics.
Location Data: With your permission, we collect your approximate location to show nearby concerts.
Log Data: IP address, browser type, access times.

3.3 Information from Third Parties

Social Media: If you connect social media accounts, we may receive information from those platforms.
Concert Data Providers: We receive concert and venue information from third-party data providers.

4. How We Use Your Information

Service Provision: To provide, maintain, and improve the App.
Personalization: To personalize your experience and show relevant concert recommendations.
Communication: To send you updates and notifications about concerts.
Analytics: To understand how users interact with the App.
Security: To detect and prevent fraudulent activity.
Legal Compliance: To comply with legal obligations.

5. Legal Basis for Processing (GDPR)

Consent: You have given explicit consent for specific purposes.
Contract Performance: Processing is necessary to provide the services.
Legitimate Interests: We have a legitimate interest in improving our services.
Legal Obligation: We must process data to comply with legal requirements.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

Cloud Hosting: Firebase (Google Cloud Platform) for data storage
Analytics: Firebase Analytics for app performance analysis
Authentication: Firebase Authentication for secure user login
Push Notifications: Firebase Cloud Messaging

We may also disclose information if required by law or to protect our rights.

7. Data Storage and Security

Your data is stored on servers in the European Union through Firebase. We implement:

Encryption of data in transit and at rest
Regular security audits
Access controls and authentication

We retain data only as long as necessary. When you delete your account, data is permanently deleted within 30 days.

8. Your Rights (GDPR)

Right of Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate data
Right to Erasure: Request deletion of your data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Request a copy in a portable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time

9. Children's Privacy

CrowdMate is not for children under 13. We do not knowingly collect data from children under 13. If we discover such collection, we delete it immediately.

10. International Data Transfers

Data may be transferred to and processed in the EU or other countries with appropriate safeguards including Standard Contractual Clauses.

11. Cookies and Tracking

Our website (crowdmate.app) uses cookies and similar tracking technologies. We use Google Tag Manager to manage these cookies.

Types of Cookies We Use:

Essential Cookies: Required for basic website functionality. These cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our website through Google Analytics. These cookies collect information anonymously.
Preference Cookies: Remember your settings, such as your cookie consent choice.

Your Cookie Choices:

When you first visit our website, you will see a cookie consent banner. You can choose to:

Accept: All cookies will be enabled, including analytics cookies that help us improve our service.
Decline: Only essential cookies will be used. Analytics tracking will be disabled.

Your choice is stored in your browser's local storage. To change your preference, clear your browser's local storage for crowdmate.app and refresh the page.

Third-Party Services:

When you accept cookies, data may be shared with Google Analytics for website usage analysis. Google's privacy policy applies to this data: policies.google.com/privacy

12. Push Notifications

With permission, we send notifications about upcoming concerts, ticket sales, and app updates. You can disable these in your device settings.

13. Changes to This Policy

We may update this policy and will notify you by email or app notification. Continued use constitutes acceptance.

14. Contact Information

Email: support@crowdmate.app
Mail: ClairAI SASU, 122 rue Amelot, 75011 Paris, France
Data Protection Officer: Nicolas MATHIEU